Making money is good, but as always: A business that only makes money, is a poor business.
What is equally, or more so, important is the “corporate philosophy”. Why are you here? Why should customers do business with you? What is your soul? What do you stand for?
This may not seem important. Maybe even a waste of time, but you are wrong if you do think so.
If you look around in the modern society today. At least in the western society. What we hold dear is certain values like “do not murder others”, “do not steal” etc. Values which exists to protect our public soul. A way of living together without causing any trouble. It’s a mutual agreement between all of us. When someone breaks those values we put that certain person in jail or even execute him/her. That is how we uphold our values.
The same things are needed in a business in order for the business to stand out from all the others. In order to build a brand it is essential to build a brand identity. With a brand identity you must create internal values which should be brought to the customers, suppliers, competitors etc. Without firm values, or philosophy, a company and it’s brand will die. This is when a company can be called “greedy”, because money becomes more valuable than upholding an ideal. Upholding a dream.
If you ever want to be able to create a company that will be alive perhaps even 300 years from now, you will need to sit down right now and create the values your company should support. It can be whatever value you want, as long as you’re company and it’s team will stand behind those values 110% (or even more). Without a team which supports the mission, value and philosophy of your company, you will ultimately fail. You need to find the right team for this to come true. This is always hard, but keep at it.
Let me give you an example of this:
If you wanted to form a company selling ice cream, then your corporate values might be:
1) Only sell ice cream made from goats milk.
2) Always treat every customer as if it was your best friend.
3) Never sell by telephone.
4) Never chase customers, always let customers come to you.
These are just example of a corporate philosophy. I remember the brokerage house Schwab (founded by Charles Schwab) had a rule that they never did cold calls, ever. They didn’t advise customers directly about which shares to buy etc. Those are corporate values which create a family inside the corporation. Something every employee follows or not. If they do not follow it, they should be fired. This was a standard thing at Charles Schwabs company. If your broke one of the values only once, you where out of the game…poof…just like that. No second chance.
The same thing goes on in families. You have certain values in your family, my family have certain values etc. All of our families have different values we believe in and which we follow almost religiously. This is how we keep things in order. This is how we can create systems of dependence. Systems wich makes trusting each other, possible.
Creating a corporate philosophy will be the most important thing you will ever do. It is that important. You will come only so far with money. If employees come to work for you only because they want your money, then you have lost. They will not in any way make your company a new Dell, Microsoft or whatever multi billion dollar corporation you can find out there. They will demolish it, because there are no values. It is like living in a dead body. Without the soul, without the life force of that body, that body will remain dead and will very soon become dust.
Why does your company exist? What does your company stand for? It doesn’t matter what it stands for, as long as it stands for something. If you’re company stands for “bringing back the dinosaurus to our time”, fine. If your company stands for “removing the addiction to Harley Davidson”, equally fine. It does not matter what you stand for. Just stand for something and people/customers/suppliers will know where you stand in the business world. And they will have an easier time cooperating with you because of this.
I think the funniest thing about creating a company is creating it’s soul, it’s purpose. That makes me tick. For example: In May 2009 I will create this tea company selling honey flavoured Green Tea. This tea company will have 3 certain values it will always strive for every day of it’s existence:
1) Help heal cancer through tea beverages.
2) Help heal AIDS through tea beverages.
3) Let customers come to us through marketing. No cold calls allowed.